November 3, 2026
Books, lifestyle and culture insights, and automotive stories for curious readers.

Matt Heinemeyer

Service advisor skills matrix used to evaluate dealership team competencies
 Automotive

A Four-Level Proficiency Scale for Service Advisors

Rodeo clown JJ Harrison discusses entertaining fans and working the Horse Heaven Round-Up in Kennewick
 Community & Events

What Makes JJ Harrison More Than a Rodeo Entertainer

Service manager holding a focused one-on-one coaching meeting with a service advisor
 Automotive

How Service Managers Can Coach Without Micromanaging

Frank Murillo and Ally Moore interview Miss Rodeo America 2026 Olivia Favero
 Automotive

Inside Olivia Favero’s First Tri-Cities Rodeo Visit

Dealership service department morning meeting with advisors and managers
 Automotive

A Better Morning Meeting Rhythm for Dealership Service Teams

Books that help reset your nervous system 1
 Books

What to Read When Your Body Feels Stuck in Stress Mode

Service advisor writing better repair orders
 Automotive

Better Repair Orders Start With Better Customer Questions

Service advisor explaining car repair costs
 Automotive

What Drivers Should Know About Real Car Repair Costs

Leadership reinvention and manager-to-leader agency
 Books

Leadership Reinvention: Are You Leading or Managing?

A local dealership vehicle delivery setup next to a modern glass showroom in Washington.
 Automotive

Local Dealer or Carvana for Washington Drivers?